I waited two hours, and paid 119, for them to just give me the codes that my engine was throwing. I brought it in for a diagnosis of the codes, not for them to tell me what I already knew. Never using gateway again.
Thanks for the comments, Michael. When you made the appointment, you told us that you had recent head gasket work done in another city. You indicated that it was more convenient to pay us to begin the diagnosis than to return to the shop that did the work. Our report to you included the following: "Found Cam position timing over advanced or system performance error. Possible dirty or clogged oil routing, clogged control solenoid valve, or timing chain off timing mark. Recommend 3 hours further diagnosis for possible hydraulic or electrical problems." The requested diagnosis was given, and you then decided to return to the shop that did the original work. Not liking the results of the diagnosis is not the same as not receiving value for your money.
- Mount Vernon