4.5
Oak Harbor

Gateway Transmissions in Oak Harbor delivered on all aspects of the repair process. Dave listened to my less than mechanical description (insert sound effects) of the problems my truck was having. They agreed to contact me before any money was spent on parts or labor. Turns out some of the parts were within limits and other associated items, I never even considered part of the problem, were out of tolerance. Everything was explained to my satisfaction. Dave even showed me the wear on the old items replaced. In the end, professional troubleshooting and honest communication made all the difference. Give Dave and his technicians a try, you won't be disappointed.

5
Mount Vernon

Max was a lot of help. Got my car diagnosed and fixed in a very timely manner. Contacted me right away to let me know what is going on. It's a small thing but they even washed my car. Will be back for sure for future repairs needed.

4
Mount Vernon

They diagnosed the problem with my car and communicated the best method of repair in a timely manner.These people really know what they are doing! I know I can always trust that they will be fair and honest with me. Their follow-up is like no other. I love their communication, it feels so personal and friendly.Big enough to handle any problem, but small enough to remember me when I walked in the door the next time. I'll be back!

5
Mount Vernon

Drop in showed part required. Part ordered. Next day ,part installed. Done.

5
Mount Vernon

We will be back!!!!Great service and techs! Thank you!!!!

5
Oak Harbor

fast and eficate

3
Mount Vernon

Customer service needs to be trained better. One person doesn't know what is going on and always has to rely on Max. Call or email customers if there vehicle isn't going to be ready. If a customer puts a deposit on part call them with in a few days to let them know what is going on. Could have offered a loaner vehicle but I didn't know they had one till I picked up my vehicle.

5
Mount Vernon

All went well at Gateway. Nice atmosphere, friendly service and commitment to customer care.

5
Oak Harbor

Very responsive and friendly. My vehicle was fixed quickly and returned to me when as stated when called with estimate.

4.5
Mount Vernon

Service was performed on time as scheduled by coupon. Who can argue with free service?