MOUNT VERNON, OAK HARBOR & Sedro-Woolley AUTO REPAIR

1
Mount Vernon

I recommend you don't go to this shop and I'll explain why. I took my car into this shop to have the brake pads on my vehicle replaced along with having the tires rotated. My vehicle is fairly low mileage <50000 miles and this was the only obvious issue with it. After the shop had looked at my vehicle they called me and said that my calipers were sticking and that the repair would cost around $1300. I refused that repair because it was unlikely that my brake calipers were damaged with the mileage on my vehicle and I had not noticed any signs of the calipers going bad while I was driving. I decided at this point to to not go through with the repair. The next day, I started experiencing intermittent heavy vibration while driving on the freeway along with my car pulling to the right while braking. I took my car into the Subura Dealership and they did a diagnostic on my car and said that the caliper pins were swapped in the front end of my vehicle which was the reason I was experiencing this vibration. This company has completely misdiagnosed this problem. Whether that is because of incompetence or something more malicious the conclusion should be obvious: Do not go here for auto repairs.

4
Oak Harbor

Gateway did a great job repairing my BMW. They went out of their way to find the specific gasgets needed for the repair saving me a couple hundred dollars I would have had to spend if purchasing a huge kit from BMW. They reached out to other experts when they were struggling with diagnosing the issue. I will be using them again. The only reason I didn’t give a 5 star is that I felt more communication along the way would have been nice. Thank you Gateway

5
Mount Vernon

I have taken both of my vehicles to Gateway for various services in the last year. One vehicle is a 1994 van, the other a 2009 Honda. The comprehensive report after initial inspection on the van provided a great starting point of what services were a priority. They back up their work. Communication on progress and work completion is good.

5
Oak Harbor

Andrea and team are phenomenal! Had a problem with my windshield wipers, they dropped everything, diagnosed the problem, and got the parts ordered. They also helped me previously with a much more significant and dangerous situation with my front wheels which I was unaware of...very prompt and courteous service!

It is wonderful to hear your kind words. Thank you.

- Oak Harbor
5
Mount Vernon

Figured out a timing problem quickly

5
Mount Vernon

I brought in my 1987 motorhome. They were very professional and communication was great. I will be using them again.

5
Mount Vernon

Andrew was absolutely awesome to get in contact with and talk to about my car issues and the whole process. His customer service is above and beyond, him and his team worked with my situation and needs.

5
Oak Harbor

- replaced and balanced carburetors and thermostats -

Thanks for the review.

- Oak Harbor
5
Oak Harbor

Very customer service oriented. Would definitely recommend.

Thanks for noticing! We strive to provide exceptional customer service at all times.

- Oak Harbor
5
Mount Vernon

Great customer service and fair prices. One of the few around that will service my class A motorhome. They will get my business again.

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