4
Mount Vernon

The only negative about this was the time it took to get parts. The chassis is 25 years old.

5
Mount Vernon

This was a complex problem with an older vehicle and the staff handled it well. I'm happy with their work and their customer service.

5
Oak Harbor

I had my 05 caravan in today to verify if the compressor was out and it was.My problem with Dave is he never gave me a price to check it out and he was going to give it to me for free! Yes free and after talking to him I decided to pay him because I was driving to Arizona and needed to no. At first I didn't understand why it was $160 to tell me what I already no about the car and it made me upset I could have got out of there free. Then after sitting home and thinking about it Dave was giving me a quote for everything in detail and after thinking about it that was fare. So nice job Dave for NOT sugar coating anything and letting me no that we have been very lucky nothing had broken down but a compressor I have now replaced 3 times in 18months because I used a cheap mechanic. Thank you Dave......Frank.

5
Oak Harbor

I searched online & read nothing but great reviews! I called and discussed what I needed and they asked me to come in for further diagnosis, I was in and out within 15 minutes and got my appointment the next day! They dropped me off and picked me up from the house instead of me waiting in the shop (I was going to wait in the shop cuz I wasn't able to find a ride) while working on my car. In the short ride from my house back to the shop (to pay Dave and drop him off) he asked how did I find them and I told him I searched online and he got 4.6 out of 5! He said "we're shooting for that 5 and I want to establish a good relationship with my costumers, and you being a first timer I want to be your mechanic and would like to take care of your car" to me that says a lot about his quality of work! He is not just after the money he wants partnership with his costumers and that makes me feel better knowing that my car is in good hands

5
Mount Vernon

Thank you for the transmission service, you guys did a very good job. Hope you all have a great day and weekend 😎

4
Mount Vernon

The work was done well on time within the estimate. What one would expect for a reputable repair shop.

1
Mount Vernon

If you want to take a vehicle here make sure you have a solid understanding about cars before you do. I had my truck towed there with a bad battery connection. They fixed it very quickly. They then informed me that the truck needed a new alternator and starter belt, a new air filter, an oil change and a brake fluid flush. All of which they would do for a final bill of $630. They told me it would be a while because they had to order the belts. I said to go ahead because I naively thought that they were treating me fairly & being honest. I then called the mechanic that had worked on my vehicle previously and asked for a quote for the work they recommended. He got back to me within 10 minutes and told me he could do all that work for $250 before tax. Feeling frustrated and taken advantage of, I called the shop to tell them I would be coming in to pick up my truck and that I didn't want any further work done. That is when they put me on hold for 5 minutes and then came back and told me that they had already taken the belts off of my truck. When I asked why the belts were already off, since I had been told that he needed to order them, I was told that they found some in the shop. In the end I paid $300 to have 2 belts changed and my battery reseated. Not an honest mechanic but they will get the job done.

Lindy, I'm very sorry you were unhappy with the results of your repairs. When you had the truck towed from the other shop that couldn't figure out why it wouldn't start, you authorized us an hour of labor to diagnose it. We actually used (and charged) less that that hour that was ok'd by you. I can't help but wonder if the mechanic who told you he'd do the work so cheaply was the same one who couldn't get the truck started in the first place. I'm glad you were at least able to drive it home rather than tow it back out.

- Mount Vernon
4
Mount Vernon

Got the job done at areasonable price

5
Oak Harbor

Great guys and attention to detail. Very Knowledgeable. Recommended!

5
Mount Vernon

I had previously had my Subaru serviced by Mount Vernon Auto Repair. I was very satisfied with the work they had done in the past -- so when I learned that owner Doug Faber had sold his repair business to Gateway Transmissions, that was a good enough reason for me to take my business to Bill and Max at Car Care Clinic. I recently had a significant repair done, and my decision to take my car to Gateway Transmissions proved to be a good one. Having a mechanic you can rely on is right up there with your choice of primary care doc and dentist. You want reliable professionals with good customer care in all cases, and I've found this at Car Care Clinic at Gateway Transmissions. I plan to continue bringing my vehicles to Bill and Max and their team of mechanics and technicians. I know they'll treat me and my cars right, and their 36,000 mile warranty means peace of mind.