UPDATED 4/17/17: Bill called to speak with me and my husband about our concerns. He said steps had been taken to ensure that communication is improved. Bill quoted the regular price for their maintenance inspection as $99.95 and explained that their mechanics and technicians are highly trained, have invested thousands of dollars in their tools, are well paid for their work, and their services come with a 3 year warranty. We have no reason to doubt they do a good job, but simply wish the costs had been made clear from the beginning - we would have chosen to use a different shop for something as simple as an oil change and inspection. I have updated their star rating (200%) to 2 stars. ORIGINAL POST 4/15/17: From our recent experience, the rates at Car Care Clinic in Mount Vernon, WA are much higher than comparable work at other local shops. After sharing our concerns with Max to no avail, we will not be using their services again and cannot recommend them to anyone else. My husband first spoke with Max over the phone to ask about getting previous work records for a friend’s car – we just wanted to find out what work had been done in the past. Our friend is disabled and battling cancer and no longer able to drive. We wanted to help get her car ready for her daughter to drive cross-country. Max said he had a special price on a pre-trip inspection if done at the same time as an oil change, however no price was quoted for either. This was our big mistake in not getting a quote and having it put in writing. For an oil change on a 19 year old car we were charged $19.95 labor, $10 filter, $20 oil, $11.11 shop supplies, and $3.70 hazardous materials. In addition, we were charged $59.95 for a “maintenance inspection” – if this was a special price, what was the regular price?? With tax this totaled $135.31 for an oil change and inspection. To their credit, we did get a call from the shop to say that the rear brakes needed adjustment. Their quote for the service was $50 which they completed at a few dollars under. However, this did not make up for the serious lack of communication and high costs associated with the oil change and inspection. Many dealers and independent shops in the Skagit Valley offer an oil change for $29.95-39.95 oil and filter included, and free safety inspections. After paying $59.95 for the inspection at Car Care Clinic we were not even given a list of what they inspected or the results. My husband had to go back another day to request a printout. We had wanted to support a family owned business in the valley but sadly, will never return to this one.

Thank you for your detailed analysis and critique of our business model. We strive to glean usable insights from comments such as yours so that we can be a better and more customer oriented company. While our business model is not for everyone, we have found that it benefits the majority of the motoring public who are seeking to spend less money on repairs over the long term, while maximizing the value of their vehicles and maintenance dollars. In your case, while you weren't involved in bringing in your friend's vehicle or in communicating with the service adviser, there was clearly a point at which your husband found value in a detailed inspection to determine whether the vehicle was capable of making a cross country journey with a young driver. The inspection that he requested is the same as we would do for a Pre-Purchase inspection, for which we normally charge $125. As your husband explained, he brought the car to us because the lady who owned it had used us as her regular mechanic while she was driving, and had been very happy with the value of our repairs. Again, our model is not for everyone, but we believe that it serves value minded customers well. Car Care Clinic at Gateway Transmissions
2 Mount Vernon 4/18/2017

Each time that I have my truck serviced here, I knew that they will always perform the best service for my vehicle. And Dave have been always helpful in getting your vehicle serviced in a timely manner.That is why I always rely on gateway transmissions for my vehicle!

5 Oak Harbor 4/18/2017

We were referred to Gateway Transmissions for testing on battery. Dave was friendly and most helpful in dealing with our issue. Our Honda was checked out for any problems with vehicle other than battery and it was then charged back up to capacity. The vehicle ran for a week, at which time we realized we had a problem with the battery holding he charged. I called Dave and he had our new battery within the hour and we drove away happy. Service was great at Gateway Transmissions and we will go back for any other services we need on our vehicle.

5 Oak Harbor 4/3/2017

Thank you to Dave for making my experience awesome. He's taking great care of my care!

5 Oak Harbor 4/3/2017

We've taken two cars to Car Care Clinic: an 2002 GMC Yukon and an 2009 Chevy Impala. On the Yukon, they replaced the window motor and mount in the car door. They've only done a diagnostic on the Impala and we're planning on a replacement for a secondary air injection. This place works efficiently. We were told the window motor on the Yukon would take 2.5 hours. So we went to a nearby shopping center for some food. They were done with everything not even an hour and a half later. I also appreciate this place not being pushy about getting things done. They are more than happy to tell me what parts I need if I choose to do the repair myself. We've already recommended them to other people and will continue to use their services.

5 Mount Vernon 3/24/2017

Mark's estimate was right on to install my wiring harness. They also provided me with the cost to do future repairs to my truck so i can budget for them. Thanks

4 Mount Vernon 3/18/2017

Always very helpful and efficient. They really go the extra mile for you!!!

5 Oak Harbor 3/17/2017

service performed in a timely manner. transportation to and from very satisfactory. They even apologized for not having tightened the nut on the battery positive cable on a repair done last fall. Had not the battery been due for replacement and a bad bearing on the belt tensioner they agreed that there would have been no charge. but his was negated by the fact that the battery required changing

3.5 Mount Vernon 3/16/2017

Fast and friendly service

5 Mount Vernon 3/9/2017

I live close to Car Care Clinic and requested if they can bring me home and pick me up when my car is ready. Max and Bill are so nice to agree. Not only do they take care of your car, they also take care of their customers too!

5 Mount Vernon 3/1/2017